About This Policy
This policy explains how Fidz Technologies SG Pte Ltd (UEN 202300426H) handles personal data when you use the FidzTech Pest Control booking app or this website. It is written to meet our obligations under Singapore's Personal Data Protection Act (PDPA).
Last updated: 11 October 2026.
Pest control services booked through the app are carried out by Fidz Technologies SG Pte Ltd, or by another Vector Control Operator registered with the National Environment Agency that we engage to carry out the service. We remain responsible for your personal data in either case. Information about the services themselves is published at fidztech.com.
Information We Collect
We collect only what is needed to take a booking, carry out the service, and support your account.
- Account details: your name and email address, provided by Google Sign-In or Apple Sign-In when you create an account
- Service details: the service address you type, the pest issue selected, your chosen time slot, and any notes you add
- Booking records: confirmations, service history, and related correspondence
- Payment details: processed by Stripe. We retain only the last four digits of the card, the amount, and the transaction reference
- Technical data: limited website measurement data, described under Website Analytics below
Information We Do Not Collect
The app uses only the service address you type. It does not read your device location.
We never receive your Google or Apple password, and we never receive your full card number.
We do not collect special categories of personal data, and we do not buy personal data from third parties.
How Information Is Used
Information is used to create and manage your account, take and fulfil bookings, process payment, send confirmations and service updates, respond to support requests, and keep the operational and financial records we are required to keep.
We do not sell personal data, and we do not use it for advertising or profiling.
App Sign-In
The app uses Google Sign-In, and Apple Sign-In on iOS, so that there is no separate password to create or remember. We receive your name and email address from the sign-in provider. We do not receive your password.
Pricing and availability are shown after sign-in so that the booking flow can present accurate service information.
Payments
Payment is taken in the app at the time of booking. Card details are entered into, and processed by, Stripe. We do not receive or store your full card number.
From a completed payment we retain the last four digits of the card, the amount, and the transaction reference, so that we can match a payment to a booking and keep accurate financial records.
Stripe handles that data as its own controller as well as our processor. Its privacy policy is published at https://stripe.com/en-sg/privacy.
Website Analytics
This website uses Vercel Analytics, provided by Vercel Inc. as our processor, to count page views and to measure how often visitors open the App Store or Google Play links. This helps us understand whether people can find and install the app.
It does not use cookies and does not store anything in your browser. It does not track you across other websites, and it is not used for advertising.
To count visits without cookies, the service processes your IP address on the server to derive an approximate location, such as country or city, and a general device type. The IP address is not stored by us and is not used to identify you. What we see are aggregate counts.
This measurement applies to this website only. It is separate from the app, which is covered by the rest of this policy.
Who We Share Information With
We share personal data only with service providers who process it on our behalf, and only as far as they need it to provide their service to us. We do not share personal data with anyone else unless we are required to by law.
Where we engage another registered Vector Control Operator to carry out your service, they receive only what is needed to attend the appointment: your name, contact details, the service address, and the pest issue. They are required to keep that information confidential, to use it only for carrying out your service, and not to use it for their own marketing.
- Google and Apple, for account sign-in
- Stripe, for payment processing
- Vercel Inc., for website hosting and website analytics
- A Vector Control Operator registered with the National Environment Agency, where we engage one to carry out your service
How Long We Keep Information
We keep personal data only as long as it is needed for the purpose it was collected for, or as long as we are required to keep it by law. When neither applies, we stop retaining it.
Your account is kept while it is in use, and is removed when you ask us to delete it.
Booking and service records form part of our financial records, which Singapore law requires companies to keep for five years. Those records are retained for that period.
Security
We take reasonable steps to protect personal data against unauthorised access, loss, or disclosure. The measures below are the ones in place.
Traffic to this website and between the app and our services is encrypted in transit using HTTPS. Account access uses OAuth through Google and Apple, so no password of yours is held by us. Card details go directly to Stripe, so no full card number is held by us.
No system is completely secure. If a data breach affects you and meets the notification threshold under the PDPA, we will notify you and the Personal Data Protection Commission as required.
Your Choices and Data Requests
You may ask what personal data we hold about you, ask us to correct it, or ask us to delete your account and its data.
Email pest@fidztech.com from the address you used to sign in, and say what you are asking for. No app or login is needed to make a request. If you email from a different address, tell us which sign-in address the request is for.
We may need to verify your identity before acting on an account-related request, so that nobody else can access or delete your account. Account deletion is also described in our Help Centre.
On deletion we remove your customer details. We retain only a reference to the booking, without any personal particulars, for the five-year period described above.
Children
The app and this website are intended for adults arranging pest control services. They are not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
Changes to This Policy
We may update this policy as the app and our services change. The date at the top of this policy shows when it was last updated. Material changes will be reflected here before they take effect.
Contact
For any privacy question or data request, contact Fidz Technologies SG Pte Ltd at pest@fidztech.com.
Our data protection contact is the Developer, reachable at that address. If you are not satisfied with our response, you may contact Singapore's Personal Data Protection Commission.