Ask Us to Delete Your Account
You can ask in the FidzTech Pest Control Booking app, or by email if you no longer have the app.
- In the app: Account, then Delete my account
- By email: write to pest@fidztech.com from the address you used to sign in, with the subject "Account deletion request"
What Happens Next
If you email from a different address, tell us which sign-in address the request is for. We may need to verify your identity first, so that nobody else can delete your account.
Our team carries out the deletion. If you have a booking still to come, we carry it out once that visit is done. You can keep using the app until then.
Once done, it cannot be undone. Signing in again with the same Google or Apple account starts a new, empty account.
What Is Deleted
- Your sign-in, and its link to your Google or Apple account
- Your name, email address and mobile number
- Saved addresses and cars that no booking used
What We Keep, and Why
Past bookings, payments and treatment records are kept, because they are our financial records and the record of pest control work done in your home.
They no longer carry your name, email address or mobile number. They keep the address or car the work was for, the products used, the photos taken, and the signature given at the visit with the name written under it.
Bookings and payments are kept for the five years Singapore law requires for financial records. Treatment records are kept for as long as the National Environment Agency or our insurer requires us to be able to show the work. Our Privacy Policy has the details.
Contact
For any question about your account or your data, email Fidz Technologies SG Pte Ltd at pest@fidztech.com.